Shipping and Delivery Policy

This Shipping and Delivery Policy explains how VYXALTO S.R.L. (“we”, “our”, or “us”) processes,
ships, and delivers products purchased through vyxalto.com. By placing an
order, you agree to the terms outlined in this policy.

Delivery Areas

We ship products to addresses within the European Union, the United Kingdom, and other
international destinations where available. Delivery availability and fees will be confirmed
during checkout.

Shipping Methods

We use trusted courier services to deliver your orders. Shipping options may include standard,
express, and freight delivery depending on the size and weight of the furniture items. Estimated
delivery times will be provided at checkout.

Delivery Times

Estimated delivery times are provided for guidance and may vary depending on stock availability,
shipping method, and destination. Typical delivery times for EU and UK customers range from
5 to 14 business days for standard shipping. Large or custom items may take longer.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
You will receive a confirmation email once your order has been dispatched.

Shipping Costs

Shipping costs are calculated based on the destination, package size, and selected shipping
method. Any applicable shipping fees will be displayed at checkout before payment.

Risk and Title of Goods

Risk in the goods passes to you upon delivery to the carrier. Ownership of the goods (title)
transfers to you only after full payment has been received.

Tracking Your Order

Once your order is dispatched, you will receive tracking information via email. Please use
this information to monitor the progress of your shipment.

Damaged or Lost Shipments

If your order is damaged during transit or does not arrive, please notify us within
48 hours of receipt or the expected delivery date. Include photos of damages
and packaging where applicable. We will assist with a replacement, refund, or claim with the courier.

International Shipments

For deliveries outside the EU, import duties, taxes, and customs clearance fees may apply and
are the responsibility of the customer. Delivery times may also vary due to customs procedures.

Changes to This Policy

We reserve the right to update this Shipping and Delivery Policy at any time. Updated versions
will be published on this page and take effect immediately.

Contact Us

For questions regarding shipping methods, delivery times, or issues with your order, please contact us:

Email: [email protected]
Phone: +40 725 920 755

Company Information