This Refund and Returns Policy outlines the terms under which VYXALTO S.R.L. (“we”, “our”, or “us”)
accepts returns and provides refunds for products purchased through
vyxalto.com. By placing an order on our website, you agree to the terms
described below.
Company Information
Company Name: VYXALTO S.R.L.
Website: vyxalto.com
Registered Address: Calea Mosilor 195, Bl. 1bis, Et. 5, Unit 15, Sector 2, 020000 Bucharest, Romania
Email: [email protected]
Phone: +40 725 920 755
Return Eligibility
Customers have the right to request a return within 14 days of receiving the
product, in accordance with applicable consumer protection laws.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in original packaging with all accessories and documentation
- Not show signs of installation, assembly, or wear unless due to a defect
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or special-order furniture
- Items that have been assembled, installed, or modified
- Products damaged due to misuse, improper handling, or normal wear and tear
- Clearance or discounted items, unless defective
Return Process
To initiate a return, please contact us at
[email protected]
within the return period and provide your order number, product details, and reason for return.
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective,
damaged upon delivery, or incorrect. We recommend using a trackable shipping method, as we
cannot guarantee receipt of returned items.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours
of delivery and include clear photos of the damage and packaging. We will assess the issue and
offer a replacement, repair, or full refund where applicable.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection
of your refund. Approved refunds will be processed to the original payment method within
7–14 business days.
Original shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled before shipment by contacting us as soon as possible. If the order has
already been dispatched, it will be treated as a return and subject to the terms above.
Exchanges
We do not offer direct exchanges. If you wish to purchase a different item, please return the
original product (if eligible) and place a new order.
Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
Contact Us
If you have any questions regarding refunds or returns, please contact us:
Email: [email protected]
Phone: +40 725 920 755